Trust & safety

Safety & Anti-Fraud

Practical guidance to help you spot common scams and stay safe when searching, advertising or paying for a property.

Last updated · May 2026

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Introduction

We want Openlet to remain a safer, more trustworthy place to search, advertise and connect.

Common scam warnings

Be cautious of:

  • unusually rushed payments
  • suspicious urgency or pressure tactics
  • requests to pay before verifying the property
  • fake advertisers
  • impersonation attempts

Viewing safety

Before and during a viewing:

  • verify information carefully
  • avoid rushed decisions
  • communicate through trusted channels where possible

Payment safety

Openlet does not:

  • hold rental deposits
  • manage tenancy agreements
  • guarantee transactions

Renters remain responsible for verifying the property, the advertiser and any agreement before paying.

Protecting your information

Avoid sharing sensitive personal or financial information unnecessarily.

Reporting suspicious activity

You can report:

  • suspicious listings
  • impersonation
  • fraud concerns
  • abusive behaviour

Need a hand?

We reply within one business day, Monday to Friday.