Payments

Refund & Billing Policy

How Openlet handles listing payments, featured upgrades, billing reviews and refund requests.

Last updated · May 2026

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Introduction

This policy explains how listing payments, featured upgrades, billing reviews and refund requests are handled on Openlet.

Listing payments

Some platform features require payment. Pricing and promotional offers may change over time.

Duplicate payments

If you believe a duplicate charge has occurred, please contact support for review.

Refund reviews

Refund requests are reviewed on a case-by-case basis.

Certain payments may be non-refundable once promotional visibility or listing exposure has started.

Failed moderation scenarios

Openlet may decline listings that breach platform standards. Refund handling will depend on the circumstances of the submission.

Contact support

Billing-related questions can be submitted through the Contact Support page.

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