Introduction
Your privacy matters to us.
This policy explains what information we collect, why we collect it and how we use it to operate Openlet safely and effectively.
Information we collect
Account information
- name
- email address
- phone number
- account credentials
Property and listing information
- property details
- listing content
- uploaded photos
- pricing information
Usage information
- device information
- browser information
- IP address
- activity logs
- analytics data
Verification information — where applicable, we collect verification-related information for trust and safety purposes.
Support information — anything you send us through support requests or reports.
How we use information
We use this information to:
- operate the platform
- manage accounts
- deliver enquiries between renters and advertisers
- improve our services
- detect and prevent fraud
- moderate listings
- improve platform safety
- communicate with users
- meet our legal obligations
Third-party providers
We work with trusted providers for:
- authentication
- analytics
- hosting
- payment processing
- communication tools
- verification systems
These providers may process information strictly as needed to support platform operations.
Data retention
We keep information only for as long as reasonably necessary for:
- platform operations
- fraud prevention
- legal obligations
- dispute handling
- safety and moderation
Your rights
You can request:
- a copy of your information
- corrections to inaccurate information
- deletion of your information
- changes to your communication preferences
Some requests may be limited where we are required to retain data for legal, operational or fraud-prevention reasons.
Security
We use reasonable administrative and technical measures to help protect user information. However, no online platform can guarantee absolute security.
Children's privacy
Openlet is not intended for individuals under 18.
Policy updates
We may update this policy from time to time. Material changes will be communicated through the platform where appropriate.
Contact us
For privacy questions or requests, get in touch through our Contact Support page.
Need a hand?
We reply within one business day, Monday to Friday.