Question 1

Does Openlet charge tenants anything?

Accepted Answer

No. Openlet is completely free for tenants. There are no sign up fees, search fees, or contact fees.

Question 2

What does the total first year cost mean?

Accepted Answer

The total first year cost is the full amount you would pay in the first year. It includes rent, agency fee, caution deposit, legal fee, service charge, and any other charges declared by the landlord or agent. It is calculated automatically from the information provided when the property is listed.

Question 3

What does the verified badge mean?

Accepted Answer

A verified badge means the agent or landlord has submitted their identity documents and proof of authority to Openlet and our team has reviewed and confirmed them.

Question 4

How do I contact a landlord or agent about a property?

Accepted Answer

Click the Enquire button on any listing. This opens a WhatsApp conversation with the lister directly. Openlet does not charge for this.

Question 5

What do I do if a listing looks fake or misleading?

Accepted Answer

Use the Report button on the listing page. Select the reason and submit. Our team reviews all reports and acts on them.

Question 6

Why does a listing show as under review?

Accepted Answer

A listing is placed under review when it receives multiple reports. Our team investigates and either restores or removes the listing.

Question 7

How many free listings do I get?

Accepted Answer

Your first two listings are free. From your third listing onwards, the standard fee of 1,500 per listing applies.

Question 8

How long does my listing stay live?

Accepted Answer

Standard listings are active for 30 days. You can renew for free by clicking the Reconfirm button on your dashboard when the listing is about to expire. This resets the 30 day clock at no charge.

Question 9

What documents do I need to list a property?

Accepted Answer

You need a government issued ID and a proof of ownership document. Accepted ownership documents are a Certificate of Occupancy, Land Title Document, Deed of Assignment, or a Registered Survey Plan.

Question 10

Can I list if I live outside the country?

Accepted Answer

Yes. Openlet accepts listings from landlords based abroad. Your WhatsApp number can be in any international format.

Question 11

How do I know if my caretaker is inflating the rent?

Accepted Answer

Your landlord dashboard has a rent verification section. You set your intended rent and Openlet flags any listing for your property where the listed rent is more than 5 percent above what you intended.

Question 12

Will Openlet reduce what I earn from my property?

Accepted Answer

No. Openlet does not take a cut of your rent or any transaction between you and your tenant. The only charge is the one time listing fee to publish your property.

Question 13

How much does it cost to list a property?

Accepted Answer

Standard listings cost 1,500 per property. Featured listings cost 3,500. There is no free allowance for agents or caretakers.

Question 14

How long does each listing stay live?

Accepted Answer

Standard listings are active for 30 days with free renewal. Featured listings are active for 14 days and require a new payment to renew.

Question 15

How do I get a verified badge?

Accepted Answer

Go to your dashboard and click Start verification. Submit your government issued ID and your proof of authority document. Our team reviews submissions within 1 to 2 business days.

Question 16

What is the difference between an agent and a caretaker on Openlet?

Accepted Answer

An agent is a licensed or registered property professional acting on behalf of landlords across multiple properties. A caretaker is appointed by a specific landlord to manage one or a small number of properties. Both roles require a letter of authority from the property owner.

Question 17

Does being on Openlet reduce my commission from clients?

Accepted Answer

No. Openlet does not reduce what you earn. You set your agency fee when you create a listing and tenants see it transparently. Transparency builds trust and makes deals easier to close.

Question 18

What happens if a tenant reports my listing?

Accepted Answer

Our team reviews the report. If the listing violates Openlet guidelines it may be removed. Repeated violations may result in account suspension.

Question 19

Can I list properties in multiple locations?

Accepted Answer

Yes. You can list properties in any supported location from one account.

Question 20

How does Openlet make money?

Accepted Answer

Openlet charges landlords, agents, and caretakers a fee to publish property listings. Tenants use the platform for free.

Question 21

How long does admin verification take?

Accepted Answer

Document verification typically takes 1 to 2 business days after submission.

Question 22

What happens if I do not reconfirm my listing before it expires?

Accepted Answer

The listing status changes to Expired and it is removed from search results. You can reactivate it from your dashboard at any time at no extra charge for standard listings.

Questions, answered.

For tenants

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For agents and caretakers

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